As the COVID-19 continues to develop throughout Asia, leading online delivery platform, foodpanda, ensures health and safety measures are in place for their delivery partners. foodpanda has rolled out a communications and information sharing strategy with its delivery partners to effectively stay informed during this sensitive period.
Fostering an environment of security, safety and transparency, foodpanda has implemented measures and recommendations to keep prioritising their delivery partners well-being:
● Wear a mask if possible during shifts,
● Regularly washing hands with water and soap,
● Using hand sanitizer before and after each delivery shift,
● Staple the paper bags and securely close the lids of food containers,
● Sterilize their delivery bags or thermal bags,
● If showing signs of illness, seek assistance from the doctor immediately
To support the delivery partners in keeping to the measures and recommendations above, foodpanda has been distributing to its delivery partners masks, gloves and hand sanitisers for free. Over 10,000 pieces of masks, 3,000 sets of gloves and hand sanitizers have been handed out. More will be distributed to them as the stocks are replenished.
Furthermore, foodpanda will provide financial support to delivery partners impacted by Covid-19. Under the financial assistance measures rolled out by the company, foodpanda will provide RM1,000 to a delivery partner who contracts COVID-19 and RM300 to a delivery partner who is quarantined.
Shubham Saran, Head of Logistics, explains “During this sensitive time period, providing our delivery partners with the most up to date information, ensuring their safety and health during shifts is one of our top priorities. We are looking into providing more materials for our delivery partners and also have contingencies in place, should they be needed. We are committed to bringing the best to our customers, vendors and delivery partners – and want to ensure a healthy and successful ride for all.”
In line with this, foodpanda has a dedicated telegram chat to keep delivery partners up to date in real time of any new developments, and to encourage information sharing. Quality assurance and personal hygiene measures are recommended and communicated regularly. Delivery operations are being monitored and adjustments will be made in line with any recommendations provided by the Ministry of Health.
Riders can stay updated with the latest information via the dedicated Covid-19 on the rider website. foodpanda is committed to the wellbeing of their delivery partners and will continue to monitor
the situation, updating measures as required.