Royal Plaza on Scotts (RP) has been awarded Asia Pacific’s Best Independent Hotel at the prestigious 26th Annual TTG Travel Awards 2015.
Winners were recognised by a panel comprising of Asia Pacific’s most prominent travel suppliers and TTG readers across the region. The awards recognised the best in region, based on services and facilities, range of value-added benefits and most professional sales and marketing team.
“This is a year of celebrations for us. Besides rejoicing in Singapore’s Golden Jubilee with our associates and guests, receiving our ninth TTG Asia Travel Award makes 2015 extraordinary. I would like to give special thanks to my team members and our guests, in particular those who have been with the hotel for years. They have played important roles in the growth and development of Royal Plaza on Scotts. We hope to celebrate many more milestones with them,” said Mr Patrick Fiat, General Manager and Chief Experience Officer (CEO) of RP.
Being an independent hotel, Royal Plaza on Scotts is always quick to adopt new ways of doing business and many of these are initiated by the young talents on the team. The hotel has rolled out various green initiatives which are in sync with the beliefs of many clients who are deeply concerned about the environment. A switch to use eco-friendly biodegradable pens throughout the hotel was implemented. Newspapers are also accessed from electronic devices by all hotel guests to cut down on paper wastage. Besides making a difference to the environment, productivity has also increased as associates are no longer required to go to all floors to place and clear the physical copies daily. Associates are able to channel their energy into creating more meaningful engagement with the guests.
“I would like to congratulate my team members for displaying empathy and flexibility, and going the extra mile for our guests. This has been increasingly evident in the feedback that the hotel has received. Many guests have expressed that our service team is one of the main reasons that keeps them coming back to the hotel time after time,” expressed Fiat.