Mandarin Oriental Hotel Group attained the highest rankings for many of its hotels, restaurants and spas in the annual Forbes Travel Guide Five- & Four-Star Awards. A record 23 hotels have been recognised. The Group’s London flagship Mandarin Oriental Hyde Park, which fully reopens this April, made a well-deserved comeback, gaining Five Stars both for the beautifully refurbished hotel, and the superb new spa.
The iconic Mandarin Oriental, Hong Kong, once again achieved six Five Star ratings across all three categories for the hotel, spa and four of its restaurants, the Michelin-starred Pierre, Man Wah, Mandarin Grill + Bar and the Krug Room. It remains the only city hotel in the world to achieve this honour.
The Group’s second Hong Kong property, The Landmark Mandarin Oriental was again awarded Five Stars across the three categories for its hotel, spa and two Michelin-starred restaurant Amber, as was Mandarin Oriental, Macau. This prestigious honour was only accomplished by a handful of hotels worldwide.
Thirteen of the Group’s hotels achieved Five Star distinction in both the hotel and spa categories; Mandarin Oriental, Bangkok, Mandarin Oriental, Guangzhou, Mandarin Oriental, Boston, Mandarin Oriental, Hong Kong, The Landmark Mandarin Oriental, Hong Kong, Mandarin Oriental Hyde Park, London, Mandarin Oriental, Macau, Mandarin Oriental, Miami, Mandarin Oriental, New York, Mandarin Oriental, Singapore, Mandarin Oriental Pudong, Shanghai, Mandarin Oriental, Taipei and Mandarin Oriental, Tokyo. In addition, Mandarin Oriental, Barcelona, Mandarin Oriental, Marrakech, Mandarin Oriental, Milan and Mandarin Oriental, Paris achieved the Five Star distinction for the hotel and Four Stars for their spa.
Two new additions to the Four Star category for both hotel and spa this year were Mandarin Oriental, Kuala Lumpur and Mandarin Oriental, Sanya who join Mandarin Oriental, Prague and Mandarin Oriental, Washington D.C. Mandarin Oriental, Geneva also achieved Four Star hotel status.
In addition, out of 68 Forbes Five Star Spas, 13 are Spas at Mandarin Oriental, more than any other hotel group. The list includes the Spas at Mandarin Oriental located in Boston, Miami and New York together with London, Bangkok, Guangzhou, both hotels in Hong Kong, Macau, Shanghai, Singapore, Taipei and Tokyo. There were two new additions to the Forbes Four Star Spa category, for Mandarin Oriental hotels in Kuala Lumpur and Sanya.
In continued recognition of the Group’s commitment to dining excellence, Pierre, The Krug Room, Man Wah and Mandarin Grill at Mandarin Oriental, Hong Kong, Amber at The Landmark Mandarin Oriental and Vida Rica at Mandarin Oriental, Macau achieved the Five Star award. Ebony at Mandarin Oriental, Guangzhou, Yong Yi Ting at Mandarin Oriental Pudong, Shanghai and Asiate at Mandarin Oriental, New York were awarded a Four Star mark of excellence.
“The Forbes Five and Four-Star awards are some of the most important in the hotel industry. We are delighted that our commitment to excellence has been recognised once more with this level of hospitality distinction at so many of our properties” said Christoph Mares, Chief Operating Officer at Mandarin Oriental Hotel Group.
According to Forbes, standards for Forbes Five Star Award certifications are exact, and few properties meet them. To achieve Forbes Travel Guide Four and Five Star status, properties must meet or exceed the bar-setting service standards, which are determined through an unannounced, undercover service evaluation conducted by Forbes Travel Guide’s expert inspectors. In 2019, 220 hotels achieved Forbes Five Star Award status, 70 restaurants and 68 spas have achieved the Forbes Five Star Award.