Royal Plaza on Scotts (RP) is Top 3 Singapore’s Best Workplace, awarded by Great Place to Work® Singapore. This award follows the hotel’s Watch Out World (W.O.W.) Special Mention Award by Great Place to Work Singapore 2015, Top Six Best Companies to Work For by Great Place to Work Singapore 2016 and Asia’s Best Small & Medium Workplaces by Great Place to Work 2017.
The hotel has embarked on the journey to “see people as people” as part of the Spirit of RP™. The Spirit of RP™ encapsulates the brand values (S.E.R.V.I.C.E – Seamless, Empowered, Refreshing, Versatile, Individualised, Charming and Emotional) and Employee Value Propositions (EVPs) (Trust and Respect, Celebrate, Fun, Passion and Making a Difference) which form the foundation of the organisation’s culture.
All talents are referred to as Chief Experience Officers (CEOs) in the hotel. The designation recognises the key role of each position in orchestrating the guests’ experiences and empowers individuals. CEOs of Royal Plaza on Scotts are recognised as the hotel’s Human Capital instead of Human Resource. It is a shift from seeing people as a resource for expensing, to treating them as capital assets that are part of the investments to grow with the organisation, playing an essential role in the business development.
Seamless communication is the key to changes which lead to success. CEOs have the assurance that they are able to talk to department heads and peers freely at any time, when they are met with challenges. The hotel is committed to “trust and respect” CEOs, and has omitted the standard clock-in and clock-out practice as well as the submission of medical certificates. This demonstrates the level of trust that the organisation places in them. In turn, they feel empowered to be responsible for their own work. With trust in place, the management also advocates a high level of empowerment to all CEOs by putting it in practice every day.
Based on Great Place to Work’s audits for the past three years, Royal Plaza on Scotts was able to recognise its areas of weaknesses. Working on them as a team helped to close the gap between departments and organisation as the goals and directions are more closely aligned.
“This award is especially important to the hotel. Having a great work environment will give CEOs more reasons to stay with the organisation. This is in sync with the hotel’s mission statement to create great guests’ experience, with a great place to work for all,” said Mr Patrick Fiat, General Manager and Chief Experience Officer (CEO) of Royal Plaza on Scotts.