G Hotel Gurney and G Hotel Kelawai, both the award winning and city’s favoured hotels since its launch is pleased to announce the appointment of Thomas Ch’ng as the new Director of Human Resources. With a stellar track record and an impressive range of achievements, Thomas brings his extensive human resource expertise to lead G Hotel HR department and drive the people-centric initiatives.
Thomas has earned a reputation as a distinguished HR professional with a wealth of experience and a strong commitment to building positive working environments. Some highlights of his strengths and accomplishments, Thomas possesses exceptional communication skills and a remarkable ability to connect with individuals across all levels within the organization. His talent for fostering collaboration and understanding among associates and partners is a testament to his expertise in HR. Thomas has a proven track record of negotiating and concluding six Collective Agreements with the National Union of Hotel, Bar, and Restaurant Workers (NUHRBW). These agreements have been instrumental in ensuring the welfare and rights of employees at various prestigious properties. Thomas’s profound understanding of the Malaysian and local working culture is a valuable asset. His insights support the company’s strategic decisions and enable HR to realign itself to drive the organization’s strategic people agenda effectively.
Over the past 14 years, Thomas has left an indelible mark on the HR landscape at Hard Rock Hotel Penang. His exceptional ability to manage turnover rates, maintaining them at a remarkable level below 2% per month since 2010, demonstrates his unwavering commitment to nurturing a stable and engaged workforce. He plays a pivotal role in influencing people-centric imperatives and shaping internal processes, as evidenced by the company’s balanced scorecard. Thomas’s emphasis on team development has fostered a culture of collaboration and holistic growth within the HR team, a strategy that has greatly contributed to the achievement of organizational goals.
Moreover, his philanthropic leadership shines through his dedication to corporate social responsibility, exemplified by his leadership and support of various charity events at Hard Rock Hotel & Café Penang, earning him prestigious accolades such as the CSR Malaysia Awards 2018 in the Hotel category for his unwavering commitment to championing welfare initiatives.
Thomas’s role as the Director of Human Resources at G Hotel encompasses leading and managing the HR department, including talent development, talent management & employee relations. Thomas is responsible for upholding brand and company standards for guest and employee satisfaction, as well as internal processes.
Thomas is committed to enhancing personal efficiency and effectiveness through collaborative teamwork with subordinates, colleagues, and superiors, all while achieving common goals and targets. Thomas’s rich professional journey includes working with renowned organizations such as The St. Regis Langkawi, The Westin Langkawi Resort & Spa, Langkawi International Convention Centre, and Director of Human Resources at Hard Rock Hotel & Café Penang. G Hotel is proud to have such a multi-talented and dynamic individual on our team.