Marco Polo Hotels – Hong Kong is proud to have attained a TripAdvisor® Certificate of Excellence for each of its three Hong Kong hotels: Marco Polo Hongkong Hotel, Gateway Hotel and Prince Hotel. As it’s the eighth consecutive year that both Gateway Hotel and Prince Hotel have been awarded the prestigious Certificate of Excellence, both hotels have also been included in the Certificate of Excellence Hall of Fame. The achievements celebrate hospitality businesses that earned great traveller reviews on TripAdvisor over the past year by continually delivering a top-quality customer experience.
The Certificate of Excellence accounts for the quality, quantity and recency of reviews submitted by travellers on TripAdvisor over a 12-month period. To qualify, a business must maintain an overall TripAdvisor bubble rating of at least four out of five, have a minimum number of reviews and must have been listed on TripAdvisor for at least 12 months.
“TripAdvisor is excited to announce the recipients of the 2018 Certificate of Excellence, which celebrates businesses that have consistently received strong praise and ratings from travellers,” said Heather Leisman, Vice President of Industry Marketing, TripAdvisor. “This recognition allows us to publicly honour businesses that are actively engaging with customers and using feedback to help travellers identify and confidently book the perfect trip.”
“We are deeply honoured to receive the esteemed TripAdvisor Certificate of Excellence. I would like to offer our sincere thanks to our valued guests of Marco Polo Hongkong Hotel, Gateway Hotel and Prince Hotel for the wonderful reviews and continued support. We would also like to extend our gratitude to our fellow associates for their warm hospitality and service. We will continue to strive for excellence and make every stay with us a top-rated experience,” said Mr Dalip Singh, General Manager of Marco Polo Hotels – Hong Kong.a